Privacy Policy

At swisscrypto.exchange, the protection of your personal data is our highest priority. This Privacy Policy (hereinafter referred to as the "Privacy Policy") explains how we collect, process, and protect your personal data when you use our website swisscrypto.exchange (the "Platform") and the associated services. These include cryptocurrency trading platforms, tools, software, and mobile applications (together, "our Services").

In the following sections, we transparently inform you about which data we collect, for what purposes we use it, and in which cases we may share it with third parties. You will also learn about the security measures we take and your rights regarding your data. We reserve the right to adapt this Privacy Policy at any time. We recommend that you review it regularly.

What data do we collect?

When using swisscrypto.exchange, the following categories of personal data may be collected:

• Email address and other contact details that you provide to us during communication or registration;
• Aggregated statistical data about pages visited and user behavior on the Platform;
• Information you voluntarily provide, e.g., in contact forms, surveys, or support requests;
• Technical data such as IP address, device and browser information, device identifier, approximate location, and timestamps of access;
• Transaction-related data in the context of using our cryptocurrency services (to the extent necessary for contract fulfillment);
• Any other data that you voluntarily provide to us.

Use of our Services by persons under 18 years of age is not permitted. By accessing swisscrypto.exchange, you confirm that you are at least 18 years old.

How do we use your data?

We process your personal data exclusively for the following purposes:

• Fulfillment of contractual obligations and provision of our Services;
• Processing your inquiries, support requests, and customer communication;
• Improving and developing our Platform and the services offered;
• Ensuring system security, fraud prevention, and combating misuse;
• Fulfillment of legal and regulatory obligations (particularly in the financial and crypto sectors);
• Personalization of content and offers according to your preferences (if consented);
• Sending technical and service-related notifications.

Marketing communications will only be sent with your explicit consent. You may withdraw this consent at any time.

Sharing your data

We do not sell your personal data or share it with third parties for advertising purposes. Data will only be shared in the following cases:

Legally required disclosure

We may be required to disclose data if this is required by law, particularly upon request from competent authorities, courts, or supervisory bodies (e.g., FINMA or other Swiss or international regulatory authorities).

Cooperation with service providers

To provide our services, we work with carefully selected external service providers (e.g., hosting providers, IT service providers, analysis tools). These are contractually obligated to process your data solely on our behalf and according to our instructions, and to comply with appropriate data protection measures.

Anonymization and statistics

For statistical evaluations and the improvement of our Services, we may anonymize or aggregate data. Anonymized data can no longer be traced back to you and is no longer subject to the provisions of data protection law.

Data security

To protect your data, we use modern security standards, including SSL/TLS encryption, firewalls, access controls, and regular security audits. We strongly recommend that you use strong, unique passwords and keep them confidential.

Retention period

We store your personal data only as long as necessary to fulfill the purposes mentioned above or to comply with legal retention obligations. After deletion of your account, data that is no longer needed will be deleted or anonymized.

Your rights

According to the Swiss Federal Act on Data Protection (FADP), you have the following rights:

• Right to access your stored data;
• Right to rectify incorrect data;
• Right to delete your data (unless legal obligations prevent this);
• Right to restrict data processing;
• Right to data portability;
• Right to withdraw consent previously given.

To exercise your rights or if you have any questions, you can contact us at any time via the contact form on swisscrypto.exchange.

Contact and complaints

If you have questions, comments, or complaints regarding the processing of your personal data, we are happy to assist you. Please use the contact form on our website swisscrypto.exchange.

Regardless of the above, you have the right to lodge a complaint with the competent supervisory authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC).